Experience MedEx Seamless Care Delivery — 10% OFF on Your First Appointment - Use 'TRYMEDEX' Coupon Code on Checkout
Experience MedEx Seamless Care Delivery — 10% OFF on Your First Appointment - Use 'TRYMEDEX' Coupon Code on Checkout
MedEx connects you to licensed mental health professionals through private, secure video consultations. Get expert support from the comfort of your home—no matter where you live.
Simple booking. No app download required. Sessions available in Thai and English.
No commute. No waiting rooms. Therapy from wherever you feel comfortable.
Secure online sessions. Your sessions stay between you and your therapist.
Book today, talk today. No month-long waiting lists.
Quality therapy that doesn't bankrupt you. Multiple package options.
Speak in the language you think in. We've got you covered.
Licensed. Experienced. Vetted. No wannabes or life coaches.
Fill in the form below to be matched with the online therapist most suited to your needs.
Advise your preferred days and times. Once matched with a therapist, you will receive a booking confirmation.
You will receive reminders and detailed instructions on how to log in to ensure a seamless experience.
We are here for you. Please inform us, and we will help you find another therapist that fits you better.
We know it matters to find a professional you connect with. Below is more information on each of them to help you decide prior to your initial consultation. If you do not know which therapist to choose, do not worry about it. We will make a recommendation based on your booking submission.
Talk to a professional therapist from your home, office, or even while traveling—no traffic, no waiting rooms, no time lost.
Discuss personal concerns in a space where you feel safe and at ease. Online sessions offer more privacy than traditional clinic visits.
Book sessions that fit your schedule—even evenings and weekends. Get reminders and join sessions with just a click.
Online consultations are often more cost-effective than in-person visits, and you can access the therapist that’s right for you without being limited by location.
We connect hundreds of patients to some of the finest hospitals and specialists in Asia every month. The therapists available on our platform are strictly vetted and are associated with partners reputed for patient care and exemplary outcomes.
Frequently Asked Questions
You will be matched with a licensed psychologists or psychiatrists with experience in treating a wide range of issues such as anxiety, depression, stress, trauma, relationship challenges, and more. Their profile will be sent to you in the booking confirmation.
Not at all. You can access our teleconsultation services from anywhere in Thailand—Chiang Mai, Phuket, or even rural areas—as long as you have a stable internet connection.
Psychologists provide talk therapy and counselling, helping you work through emotional and behavioural challenges. Psychiatrists are medical doctors who can also prescribe medication if needed. During booking, we can help you choose the right type of support.
Yes. Your privacy is our top priority. All teleconsultations are conducted over secure, encrypted platforms that meet medical data protection standards.
Most of our mental health professionals speak Thai and English.
Session length depends on the provider and your needs. Most therapy sessions with a psychologist are 60 minutes, while psychiatric consultations are typically 30 minutes. You’ll see the exact duration when you book your appointment.
Prices vary by provider and specialty, but online sessions are generally more affordable than in-clinic visits. You’ll see the session fee clearly when booking—no hidden costs.
You can easily cancel or reschedule up to 24 hours before your session with no penalty. For last-minute changes, please contact our support team.
You can speak with a psychologist or psychiatrist about anything affecting your mental well-being—stress, anxiety, depression, insomnia, grief, trauma, relationships, or simply feeling overwhelmed. No issue is too small.
Only if you’re consulting with a psychiatrist. They can provide an e-prescription where appropriate.
Rating
❤️👍
Good reception and treatment, quick procedures, and receiving results in record conditions and at very reasonable prices. Good impression.
They are open day everyday and would recommend for anyone looking for English staff and good customer service.
The admin provided excellent service and took action after a review that the shop miscommunicated, forcing us to go to a branch that didn't have an x-ray machine. The admin forwarded the matter to the Sathorn branch without any service charge. I was very impressed and will definitely use their services again when I have the chance. They offer health check-ups. The location is convenient and clean. The staff provides excellent service.
I did Diamond Health Check up at MedEx and got my results within 6 hours. After that I had a tele-consultation where the doctors reviewed my reports and prescribed with the required medicines.
MedEx makes healthcare easy with convenient appointment services, tele-health services, STD testing, and travel support—great for expats and tourists in Thailand. Also Partnered with top hospitals and offers an amazing application. Easy 5 stars for me who needs reliable premium primary care services.
I've used their services three times now and they've always been very good and efficient. However, there was a booking issue today that I wasn't informed about, which was disappointing as I had traveled from another district. That said, the gentleman at the counter handled the situation with professionalism and courtesy. He proactively worked out a resolution, which I found very impressive.
Quick and thoughtful service that i really appreciated as a first time traveller in BKK for only one week.
Highly recommend
JIVI genetic test at MedEx gave me clear insights about my health risks. Super easy and professional
Find quality services, specialists, procedures and more from the comfort of your home. All you need to do is enter a keyword or phrase describing what you are looking for.
DOWNLOAD MEDEX ONE APP
MedEx decentralizes the care continuum as a one-stop care navigation concierge, transforming the care delivery model through its Pan-Asia provider aggregation platform, primary satellite clinics, telemedicine services, and at-home health care solutions.
MedEx connects you with world-class health care providers across borders, makes medical travel simple, low-cost and transparent and offers premium primary care.
© 2020-25 MedEx Ventures Co., Ltd.
Last updated: September 25th, 2023
By submitting this form, you consent to the following:
1. The collection and use of your personal data, including your name, contact information, medical history, and any other information that you provide, for the purpose of providing you with teleconsultation services.
2. The disclosure of your personal data to our healthcare professionals and other third-party service providers who are involved in providing you with teleconsultation services.
3. The storage of your personal data on our servers, which may be located outside of Thailand.
4. The use of your personal data for research and development purposes, subject to appropriate anonymization and de-identification procedures.
You have the right to access, rectify, erase, and restrict the processing of your personal data. You also have the right to withdraw your consent at any time. To exercise any of these rights, please contact us at mail@medex.co.th.
We will take all reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee that your personal data will be completely secure.
By submitting this form, you acknowledge and agree to the terms of this consent text.
I understand that I have the right to opt out of receiving marketing communications from you at any time. To opt out, please click on the unsubscribe link at the bottom of any marketing email that you receive from us.
Your privacy is important to us and you understanding this policy is necessary so we tried to make it as human readable as possible. It is our (MedEx Ventures Co., Ltd.’s) policy to respect your privacy regarding any information we may collect from you across our website.
Consent
By using https://medex.co.th you agree to the terms of this Privacy Policy. This Privacy Policy shall be governed in accordance to international treaty provisions and other applicable laws.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify our users of any significant changes to this Privacy Policy on the Website or through other appropriate communication channels. All changes shall be effective from the date of publication, unless otherwise provided in the notification.
Collection of personal information
We collect and receive personal data through the Website and MedEx Ventures Co., Ltd. Personal data means any information relating to an identified or identifiable natural person.
To be able to complete your purchase order or bill you for subscription, we may collect some billing information.
In addition, we collect certain personal data by using cookies, including similar technologies such as local storage when you visit the website. Cookies are bits of text that are placed on your computer’s hard drive or mobile device when you visit certain websites. Cookies hold information that may be accessible by the party that places the cookie, which is either the website itself (first party cookie) or a third party (third party cookies). You do have control over cookies, and can refuse the use of cookies by selecting the appropriate setting on your browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable or delete existing cookie.
Accessing your personal information
You have the right to review the information we store for you and make any changes you wish. You can do this from your account settings.
How your personal information is used
MedEx Ventures Co., Ltd. collects and uses your personal information to:
Data retention
We will retain your personal information with us, as long as your account is active.
Protection of your personal information
We maintain appropriate technical and organizational security safeguards designed to protect your personal data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or the personal information stored is absolutely secure. We will notify you of any data breach that is likely to have unfavorable consequences for your privacy in accordance with applicable law.
Links to other sites
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. We try to be conscious of these things when partnering with or linking to external parties.
Social media widgets
Interacting with any social media widgets on our website (i.e. a Facebook Like button) is governed by the privacy policy of the company providing the widget.
What legal basis do we have for processing your personal information?
We process your personal information because you’ve given us permission, and we need to process the information to provide the services you have requested and/or to fulfil our contract with you. We may also process your personal information to comply with the law e.g., our tax obligations.
Children
We don’t intend to collect data from anyone under the age of 18. In case that you think that your child may have shared his/her personal information with us, please, contact us.
Additional rights for EU citizens
If you are an EU citizen, you may have the right to exercise additional rights granted to you by the EU law:
Right of erasure: In case that the information we’ve collected for you is no longer required for the purposes it was gathered for in first place, you may ask that we remove it from our systems. However, we may still need to retain certain information for record keeping and accounting.
Right to object to processing: You may request that we stop sending you marketing information.
Right to restrict processing: If you think that the information we hold for you is inaccurate or unlawfully collected, you may request that we no longer process it.
Right to data portability: You may request that we provide all the information we hold for you in a machine readable format to another company.
If you wish to exercise such rights as any EU citizen, please, email us at mail@medex.co.th.
How to contact us
If you have any comments or inquiries about the information in this Privacy Policy, if you would like us to update your personal data, or to exercise your rights, please contact us by email at at mail@medex.co.th.
Last updated: June 30th, 2022
If you’re dissatisfied with a purchase, We invite You to read our refund and return policy. The following conditions apply to any items or services that you bought from Us.
The meanings of words with the first letter capitalized are defined as follows. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of this Refund and Return Policy:
You are entitled to cancel Your Order for Packages as per the following terms:
3.1 If you cancel an Order before 4 PM (GMT+7) the next day after making the payment, you can receive an 80% refund. For example, if you want to cancel your reservation, for example, after making it on March 25th, 2022 at 10 AM; You may do so and receive an 80% refund if you notify the company before 4:00 PM on March 26th, 2022.
3.2 If you cancel an Order before 4 PM (GMT+7) one day before the appointment date, you will receive a 50% refund. For example, if you scheduled a lab test for March 29th at 10 AM, you may cancel and receive a 50 percent refund if you notify the laboratory by 4 PM on March 28th, 2022.
3.3 The refund is not allowed if you cancel the order after 4 PM (GMT+7) one day before the appointment date.
3.4 In case the refund request time is both before 4 PM (GMT+7) the next day after making the payment and before 4 PM (GMT+7) one day before the appointment date, the condition for the latter will be applicable.
3.5 If You request a Full Refund and submit a medical certificate certifying that the Package is not fit for You due to an unforeseen medical condition, the Company can give You a complete refund.
3.6 If our partner shop, clinic, or hospital is unable to provide Packages to customers who have paid for them, the Company can give a full refund.
3.7 We cannot return payments made directly to our partner service. If you are dissatisfied with the service provided by our partners, please contact us at support@medex.co.th with a statement of your issue. We will escalate the complaint to the provider in an attempt to address the problem and take necessary actions.
Take note that the Company will request for cancellation reasons or other causes so we may improve our service.
The deadline for canceling an Order for Goods is 7 days after you receive the product or at which a third party you have designated, who is not the carrier, takes possession of the goods delivered.
To exercise Your right of cancellation, You must notify Us in writing. You can inform us of your decision by:
We will refund You within 45-60 days from the appointment date for Packages or the day We receive the returned items in the case of Goods. We’ll use the same payment method as you used for your Order, and you may be charged additional fees as a result. Refunds are subject to the transaction and exchange fees.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
MedEx Ventures Co., Ltd, 10-95/97 Trendy Building, 6th Floor, Soi Sukhumvit 13 Sukhumvit Road, Khlong Toei Nuea, Watthana, Bangkok 10110
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
For the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
If you have any questions about our Returns and Refunds Policy, please contact us:
