Talk to General Practitioners for Primary Care at MedEx Neo Clinic. Doctors Available Daily from 8 AM to 8 PM at MedEx Neo Clinic, Trendy Office Building, Floor 1A, Sukhumvit 13, Bangkok.
Instant Booking & Confirmation within 30 Minutes
Plus access a pool of over 3,000 top specialists at JCI (US) accredited Bangkok based Top Hospitals in the MedEx Network available for teleconsultation.
While our teleconsultation sessions are conducted in the hospital's OPD environment, our fees are lower than the average Doctor Fees. Plus no additional nursing or medical supplies charges!
See the specialists on the go, from your office or in your pajamas. Language is not a barrier as multilingual interpreters are available to serve you upon request. Without any extra fee!
Need new medications or refills? Consult with our specialists and if you are provided any medication, we can bring the medicines to your doorsteps. Refills duly taken care of as well!
We value your time and are very responsive โ Contact us now and we shall be with you in no time. We are available to answer your inquiries round the clock. Treatment planning with us if free of cost!
Qualified Physicians, Personalized Care: Meet the Doctors Who Make a Difference
Dr. Amika Boonchaiwattana is a highly qualified general physician with an extensive international education. She holds a Bachelor of Medicine, Bachelor of Surgery (MBBS), and a Bachelor of Science in Basic Medical Sciences with a focus on behavioural medicine from St George's University of London, UK. Her academic background reflects her commitment to comprehensive medical care and evidence-based practice.
With valuable clinical experience in internal medicine, general surgery and emergency medicine at Colchester General Hospital in the NHS, she has gained extensive exposure in managing a broad spectrum of acute and chronic diseases with a strong focus on patient-centered care and improving health outcomes.
Dr.ย Amikaย has a special interest in preventive medicine, mental health and behavioural change through lifestyle medicine.ย
Having studied abroad and worked with patients from diverse cultural backgrounds, Dr.ย Amikaย possesses a unique perspective on healthcare. She is committed to delivering individualized care that is both culturally sensitive and tailored to each patientโs needs.
Dr. Boss is a compassionate general physician with a broad range of clinical experience and a commitment to providing comprehensive care. He earned his Doctor of Medicine (M.D.) degree from Mahidol University, Faculty of Medicine Ramathibodi Hospital, laying a solid foundation in general medicine and patient-centered care.
He is registered with Thai Medical Council.
Dr. Boss is board-certified in General Medicine and has been practicing for 4 years. Their clinical experience includes a variety of settings, such as Kasemrad Prachinburi hospital, Sirivej Chantaburi Hospital and Thai government hospital, where he has managed diverse medical conditions and provided emergency management, acute treatment, and minor surgery.
He has a particular interest in chronic disease management, preventive care, and long-term health management. He is dedicated to enhancing patient well-being through evidence-based practices and personalized treatment plans.
Based in Sukhumvit 13, Bangkok, Thailand, Dr. Boss has significant multicultural experience, working with patients from a wide range of cultural backgrounds. This role has enriched his understanding of diverse health needs and cultural sensitivities, allowing him to deliver empathetic and individualized care in a vibrant and diverse community.
Dr. Sitavarin S. is a highly qualified obstetrician and gynecologist with a strong academic background. He earned his Doctor of Medicine (with honors) from the Faculty of Medicine, Chulalongkorn University, Bangkok, Thailand in 1992. From 1995 to 1998, he completed his residency in Obstetrics and Gynaecology at Chulalongkorn University. He further pursued a subspecialty fellowship in Reproductive Medicine from 2001 to 2003 at the same institution, reflecting his commitment to advancing his expertise in womenโs health and reproductive care.
Dr. Sitavarin has over two decades of clinical experience, particularly in obstetrics, gynecology, and reproductive medicine. He is currently serving as a lecturer in the Department of Obstetrics and Gynaecology at the Faculty of Medicine, Ramathibodi Hospital, Mahidol University. His work spans teaching, research, and clinical practice, where he applies his vast knowledge and expertise to improve health outcomes for women.
Dr. Sitavarin has a keen interest in reproductive health, adolescent reproductive medicine, and menopause management. His clinical focus lies in treating conditions related to reproductive endocrinology and menopause. His dedication to providing evidence-based care aims to enhance the quality of life for his patients through targeted interventions.
Dr. Sitavarin has participated in numerous international seminars and workshops, including the Certificate in Reproductive Health of Adolescent Seminar at JOICFP (JICA), Thailand in 2000. His global exposure allows him to approach patient care with a culturally sensitive perspective, ensuring his treatments are tailored to individual patient needs while staying aligned with the latest medical advancements.
Fastest Lab Tests in Bangkok and Beyond: Test at Home or Walk-in
Test at Labs across Thailand or Book Nurse Assisted Lab Draw at On-demand Location. Over 3,000 Biomarkers Available.
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Test at Home for an additional 750 THB Only Nationwide
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Results in English with Reference Ranges Securely Emailed
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Teleconsult or Meet Specialists In-person for Interpretation
MedEx Neo Clinic
Piyavet Hospital is a prestigious private hospital with over 30 years of experience and international accreditation. The hospital offers advanced medical technology and a team of specialized professionals. Accredited by HA and JCI, Piyavet Hospital maintains high standards of patient care and safety.
JCI and GHA Accredited
Quaternary Hospital
A multi-speciality private hospital on the island of Phuket, Bangkok Hospital Phuket was Phuketโs first hospital to receive the prestigious, internationally certified JCI accreditation from the USA. Additionally, the hospital which is under BDMS group is accredited by the Institute of Hospital Quality Improvement and Accreditation (HQIA) Thailand.
JCI and HQIA Accredited
Multi-specialty Hospital
Our specialists team comprises of some of the finest doctors in Asia.
Connect with the specialists with your preferred communication medium. Messages and email support requests do not incur any charges at all.
We are actively bringing insurance partners to get your eligible teleconsultations covered. Send us your insurance policy to check coverage.
With our express delivery partners, your medicines will arrive to your doorsteps within 24 hours. Currently available in the Metro area only.
We connect hundreds of patients to some of the finest hospitals and specialists in Asia every month. The specialists on our platform are strictly vetted and are associated with our hospital partners reputed for patient safety and exemplary medical outcomes.
Consult with us for personalized advice tailored to your needs.
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MedEx decentralizes the care continuum as a one-stop care navigation concierge, transforming the care delivery model through its Pan-Asia provider aggregation platform, primary satellite clinics, telemedicine services, and at-home health care solutions.
MedEx connects you with world-class health care providers across borders, makes medical travel simple, low-cost and transparent and offers premium primary care.
ยฉ 2020-24 MedEx Ventures Co., Ltd.
Last updated: September 25th, 2023
By submitting this form, you consent to the following:
1. The collection and use of your personal data, including your name, contact information, medical history, and any other information that you provide, for the purpose of providing you with teleconsultation services.
2. The disclosure of your personal data to our healthcare professionals and other third-party service providers who are involved in providing you with teleconsultation services.
3. The storage of your personal data on our servers, which may be located outside of Thailand.
4. The use of your personal data for research and development purposes, subject to appropriate anonymization and de-identification procedures.
You have the right to access, rectify, erase, and restrict the processing of your personal data. You also have the right to withdraw your consent at any time. To exercise any of these rights, please contact us at mail@medex.co.th.
We will take all reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee that your personal data will be completely secure.
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Your privacy is important to us and you understanding this policy is necessary so we tried to make it as human readable as possible. It is our (MedEx Ventures Co., Ltd.โs) policy to respect your privacy regarding any information we may collect from you across our website.
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Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify our users of any significant changes to this Privacy Policy on the Website or through other appropriate communication channels. All changes shall be effective from the date of publication, unless otherwise provided in the notification.
Collection of personal information
We collect and receive personal data through the Website and MedEx Ventures Co., Ltd. Personal data means any information relating to an identified or identifiable natural person.
To be able to complete your purchase order or bill you for subscription, we may collect some billing information.
In addition, we collect certain personal data by using cookies, including similar technologies such as local storage when you visit the website. Cookies are bits of text that are placed on your computerโs hard drive or mobile device when you visit certain websites. Cookies hold information that may be accessible by the party that places the cookie, which is either the website itself (first party cookie) or a third party (third party cookies). You do have control over cookies, and can refuse the use of cookies by selecting the appropriate setting on your browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable or delete existing cookie.
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MedEx Ventures Co., Ltd. collects and uses your personal information to:
ย Data retention
We will retain your personal information with us, as long as your account is active.
Protection of your personal information
We maintain appropriate technical and organizational security safeguards designed to protect your personal data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or the personal information stored is absolutely secure. We will notify you of any data breach that is likely to have unfavorable consequences for your privacy in accordance with applicable law.
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Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. We try to be conscious of these things when partnering with or linking to external parties.
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Interacting with any social media widgets on our website (i.e. a Facebook Like button) is governed by the privacy policy of the company providing the widget.
What legal basis do we have for processing your personal information?
We process your personal information because youโve given us permission, and we need to process the information to provide the services you have requested and/or to fulfil our contract with you. We may also process your personal information to comply with the law e.g., our tax obligations.
Children
We don’t intend to collect data from anyone under the age of 18. In case that you think that your child may have shared his/her personal information with us, please, contact us.
Additional rights for EU citizens
If you are an EU citizen, you may have the right to exercise additional rights granted to you by the EU law:
Right of erasure: In case that the information weโve collected for you is no longer required for the purposes it was gathered for in first place, you may ask that we remove it from our systems. However, we may still need to retain certain information for record keeping and accounting.
Right to object to processing: You may request that we stop sending you marketing information.
Right to restrict processing: If you think that the information we hold for you is inaccurate or unlawfully collected, you may request that we no longer process it.
Right to data portability: You may request that we provide all the information we hold for you in a machine readable format to another company.
If you wish to exercise such rights as any EU citizen, please, email us at mail@medex.co.th.
How to contact us
If you have any comments or inquiries about the information in this Privacy Policy, if you would like us to update your personal data, or to exercise your rights, please contact us by email at at mail@medex.co.th.
Last updated: June 30th, 2022
If you’re dissatisfied with a purchase, We invite You to read our refund and return policy. The following conditions apply to any items or services that you bought from Us.
The meanings of words with the first letter capitalized are defined as follows. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of this Refund and Return Policy:
You are entitled to cancel Your Order for Packages as per the following terms:
3.1 If you cancel an Order before 4 PM (GMT+7) the next day after making the payment, you can receive an 80% refund. For example, if you want to cancel your reservation, for example, after making it on March 25th, 2022 at 10 AM; You may do so and receive an 80% refund if you notify the company before 4:00 PM on March 26th, 2022.
3.2 If you cancel an Order before 4 PM (GMT+7) one day before the appointment date, you will receive a 50% refund. For example, if you scheduled a lab test for March 29th at 10 AM, you may cancel and receive a 50 percent refund if you notify the laboratory by 4 PM on March 28th, 2022.
3.3 The refund is not allowed if you cancel the order after 4 PM (GMT+7) one day before the appointment date.
3.4 In case the refund request time is both before 4 PM (GMT+7) the next day after making the payment and before 4 PM (GMT+7) one day before the appointment date, the condition for the latter will be applicable.
3.5 If You request a Full Refund and submit a medical certificate certifying that the Package is not fit for You due to an unforeseen medical condition, the Company can give You a complete refund.
3.6 If our partner shop, clinic, or hospital is unable to provide Packages to customers who have paid for them, the Company can give a full refund.
3.7 We cannot return payments made directly to our partner service. If you are dissatisfied with the service provided by our partners, please contact us at support@medex.co.th with a statement of your issue. We will escalate the complaint to the provider in an attempt to address the problem and take necessary actions.
Take note that the Company will request for cancellation reasons or other causes so we may improve our service.
The deadline for canceling an Order for Goods is 7 days after you receive the product or at which a third party you have designated, who is not the carrier, takes possession of the goods delivered.
To exercise Your right of cancellation, You must notify Us in writing. You can inform us of your decision by:
We will refund You within 45-60 days from the appointment date for Packages or the day We receive the returned items in the case of Goods. We’ll use the same payment method as you used for your Order, and you may be charged additional fees as a result. Refunds are subject to the transaction and exchange fees.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
MedEx Ventures Co., Ltd, 10-95/97 Trendy Building, 6th Floor, Soi Sukhumvit 13 Sukhumvit Road, Khlong Toei Nuea, Watthana, Bangkok 10110
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods werenโt marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
For the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
If you have any questions about our Returns and Refunds Policy, please contact us:
Last updated: June 30th, 2022
If you’re dissatisfied with a purchase, We invite You to read our refund and return policy. The following conditions apply to any items or services that you bought from Us.
The meanings of words with the first letter capitalized are defined as follows. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of this Refund and Return Policy:
You are entitled to cancel Your Order for Packages as per the following terms:
3.1 If you cancel an Order before 4 PM (GMT+7) the next day after making the payment, you can receive an 80% refund. For example, if you want to cancel your reservation, for example, after making it on March 25th, 2022 at 10 AM; You may do so and receive an 80% refund if you notify the company before 4:00 PM on March 26th, 2022.
3.2 If you cancel an Order before 4 PM (GMT+7) one day before the appointment date, you will receive a 50% refund. For example, if you scheduled a lab test for March 29th at 10 AM, you may cancel and receive a 50 percent refund if you notify the laboratory by 4 PM on March 28th, 2022.
3.3 The refund is not allowed if you cancel the order after 4 PM (GMT+7) one day before the appointment date.
3.4 In case the refund request time is both before 4 PM (GMT+7) the next day after making the payment and before 4 PM (GMT+7) one day before the appointment date, the condition for the latter will be applicable.
3.5 If You request a Full Refund and submit a medical certificate certifying that the Package is not fit for You due to an unforeseen medical condition, the Company can give You a complete refund.
3.6 If our partner shop, clinic, or hospital is unable to provide Packages to customers who have paid for them, the Company can give a full refund.
3.7 We cannot return payments made directly to our partner service. If you are dissatisfied with the service provided by our partners, please contact us at support@medex.co.th with a statement of your issue. We will escalate the complaint to the provider in an attempt to address the problem and take necessary actions.
Take note that the Company will request for cancellation reasons or other causes so we may improve our service.
The deadline for canceling an Order for Goods is 7 days after you receive the product or at which a third party you have designated, who is not the carrier, takes possession of the goods delivered.
To exercise Your right of cancellation, You must notify Us in writing. You can inform us of your decision by:
We will refund You within 45-60 days from the appointment date for Packages or the day We receive the returned items in the case of Goods. We’ll use the same payment method as you used for your Order, and you may be charged additional fees as a result. Refunds are subject to the transaction and exchange fees.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
MedEx Ventures Co., Ltd, 10-95/97 Trendy Building, 6th Floor, Soi Sukhumvit 13 Sukhumvit Road, Khlong Toei Nuea, Watthana, Bangkok 10110
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods werenโt marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
For the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
If you have any questions about our Returns and Refunds Policy, please contact us:
