© 2020-26 MedEx Ventures Co., Ltd.
Experience MedEx Seamless Care Delivery — 10% OFF on Your First Appointment - Use 'TRYMEDEX' Coupon Code on Checkout
Experience MedEx Seamless Care Delivery — 10% OFF on Your First Appointment - Use 'TRYMEDEX' Coupon Code on Checkout
MedEx brings you hospital-grade Whole Exome Sequencing — analyzing 22,000 protein-coding genes to diagnose rare hereditary conditions, with results interpreted by specialist physicians and backed by internationally accredited laboratories.
Whole Exome Sequencing analyzes the exons — all protein-coding regions of every human gene — plus mitochondrial DNA. These regions contain the instructions your body uses to build the ~20,000 proteins essential to life.
When mutations occur in these sequences, they can disrupt protein function and cause genetic disease. Because the exome harbors ~85% of all known disease-causing variants, WES is the most clinically impactful sequencing approach for rare disease diagnosis — achieving a 30–40% diagnostic rate.
You've been through multiple tests without a clear diagnosis, and suspect a hereditary or genetic cause for your symptoms.
Your symptoms are broad, atypical, or affect multiple organ systems in a pattern that doesn't fit a single known condition.
Previous gene panels, chromosomal analysis, or other genetic tests did not provide a definitive answer.
Your child has developmental delay, intellectual disability, seizures, or multiple congenital anomalies that may have a genetic cause.
You or your child have features suggesting mitochondrial dysfunction — multi-organ involvement, exercise intolerance, or lactic acidosis.
A close family member has been diagnosed with a hereditary condition and you want to understand your own genetic risk.
After a consultation with your MedEx physician, a simple blood draw of 3 ml (EDTA tube) is collected at our clinic. No fasting or special preparation is required.
Your sample undergoes next-generation sequencing at our CAP, CLIA, and ACAP accredited partner laboratory. All variants are classified per ACMG/AMP guidelines and reviewed by specialist physicians.
A detailed clinical report is delivered within your package's turnaround time. Your MedEx doctor walks you through findings, and genetic counseling is included for all results.
A pathogenic or likely pathogenic variant has been identified that is consistent with your clinical presentation. Your MedEx physician will guide next steps for management, treatment options, and family screening implications.
A variant of uncertain significance (VUS) has been detected. Current evidence is insufficient to confirm it as disease-causing. As research accumulates, the variant may be reclassified. Re-analysis on new symptoms is available free of charge.
No disease-causing variant was identified in the analyzed regions. A negative result does not completely rule out a genetic disorder — some variants may fall outside the exome. Your doctor will discuss whether further testing is warranted.
Our expert medical team is ready to guide you. Choose your preferred channel and connect with us instantly — we're here to help.
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MedEx decentralizes the care continuum as a one-stop care navigation concierge, transforming the care delivery model through its Pan-Asia provider aggregation platform, primary satellite clinics, telemedicine services, and at-home health care solutions.
MedEx connects you with world-class health care providers across borders, makes medical travel simple, low-cost and transparent and offers premium primary care.
© 2020-26 MedEx Ventures Co., Ltd.
Last updated: June 30th, 2022
If you’re dissatisfied with a purchase, We invite You to read our refund and return policy. The following conditions apply to any items or services that you bought from Us.
The meanings of words with the first letter capitalized are defined as follows. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of this Refund and Return Policy:
You are entitled to cancel Your Order for Packages as per the following terms:
3.1 If you cancel an Order before 4 PM (GMT+7) the next day after making the payment, you can receive an 80% refund. For example, if you want to cancel your reservation, for example, after making it on March 25th, 2022 at 10 AM; You may do so and receive an 80% refund if you notify the company before 4:00 PM on March 26th, 2022.
3.2 If you cancel an Order before 4 PM (GMT+7) one day before the appointment date, you will receive a 50% refund. For example, if you scheduled a lab test for March 29th at 10 AM, you may cancel and receive a 50 percent refund if you notify the laboratory by 4 PM on March 28th, 2022.
3.3 The refund is not allowed if you cancel the order after 4 PM (GMT+7) one day before the appointment date.
3.4 In case the refund request time is both before 4 PM (GMT+7) the next day after making the payment and before 4 PM (GMT+7) one day before the appointment date, the condition for the latter will be applicable.
3.5 If You request a Full Refund and submit a medical certificate certifying that the Package is not fit for You due to an unforeseen medical condition, the Company can give You a complete refund.
3.6 If our partner shop, clinic, or hospital is unable to provide Packages to customers who have paid for them, the Company can give a full refund.
3.7 We cannot return payments made directly to our partner service. If you are dissatisfied with the service provided by our partners, please contact us at support@medex.co.th with a statement of your issue. We will escalate the complaint to the provider in an attempt to address the problem and take necessary actions.
Take note that the Company will request for cancellation reasons or other causes so we may improve our service.
The deadline for canceling an Order for Goods is 7 days after you receive the product or at which a third party you have designated, who is not the carrier, takes possession of the goods delivered.
To exercise Your right of cancellation, You must notify Us in writing. You can inform us of your decision by:
We will refund You within 45-60 days from the appointment date for Packages or the day We receive the returned items in the case of Goods. We’ll use the same payment method as you used for your Order, and you may be charged additional fees as a result. Refunds are subject to the transaction and exchange fees.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
MedEx Ventures Co., Ltd, 10-95/97 Trendy Building, 6th Floor, Soi Sukhumvit 13 Sukhumvit Road, Khlong Toei Nuea, Watthana, Bangkok 10110
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
For the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
If you have any questions about our Returns and Refunds Policy, please contact us: