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Home ยป Performance Biomarker Blood Test

MedEx Performance & Recovery Biomarker Panel

See what's behind your recovery.

One blood draw measures up to 65 biomarkers across blood count, heart, metabolism, hormones, liver, kidneys and iron, aligned with the biomarkers WHOOP Advanced Labs supports.

Book now
  • 15% off, from เธฟ9,999
  • One blood sample
  • 7 clinical categories
  • Free home or hotel collection
  • Doctor consultation included
Person sleeping peacefully while wearing a fitness tracker
Clinical Biomarker Intelligence
56 or 65 Markers WHOOP Aligned

Deep Performance Diagnostics

Your wearable tracks the strain.
Your blood reveals the cost.

Heart rate variability and recovery scores tell you how ready you feel. Comprehensive blood work reveals the internal realityโ€”diagnosing hidden hormone depletion, silent inflammation, and cellular fatigue before they limit your progress.

Book Performance Panel Compare 56 vs 65 Markers
Sukhumvit 13 & Phra Khanong Chiang Mai Clinic Home & Hotel Blood Draw
01

Anabolic & Endocrine Axis

Track testosterone, free testosterone, SHBG, cortisol, DHEA-S and thyroid (TSH and free T4) to monitor recovery and training load tolerance.

Testosterone Free T Cortisol DHEA-S SHBG TSH Free T4
02

Cardiovascular Particle Density

Standard cholesterol tests miss particle risk. Direct ApoB particle count and genetic Lp(a) evaluate real cardiovascular impact.

ApoB Lp(a) Cholesterol/HDL Ratio Non-HDL
03

Metabolic & Cellular Recovery

Detect early insulin resistance with HOMA-IR and check cellular fatigue via ferritin iron stores and high-sensitivity inflammation.

Fasting Insulin HOMA-IR Ferritin hs-CRP
65
Biomarkers Tested
24โ€“48h
Fast Lab Turnaround
100%
Doctor-Reviewed
เธฟ9,999
Starting Price (15% Off)

Two panel sizes

Pick 56 or 65 biomarkers.

Your wearable tracks heart rate, sleep and strain every day. A blood panel adds what it can't see: iron, hormones, lipids, inflammation and more. Switch panels to see how the coverage changes.

65

biomarkers for เธฟ15,999 (15% off), including free testosterone, SHBG, DHEA-S and cortisol

Each bar is one biomarker. Hover to see its name.

    Choose your panel

    Same foundation. Advanced adds hormones and heart-risk markers.

    Both panels cover blood count, lipids and lipid ratios, glucose and the HOMA-IR insulin resistance score, thyroid, liver, kidneys, electrolytes, iron, inflammation and vitamin D. The Advanced panel adds nine lab-measured markers focused on sex and stress hormones, inherited heart risk and magnesium.

    Essential Panel

    A broad baseline for training, recovery and general health.

    56
    • 18 blood count and immune markers
    • 7 heart and lipid markers, including ApoB, non-HDL cholesterol and the cholesterol/HDL ratio
    • Glucose, HbA1c, insulin and the HOMA-IR insulin resistance score
    • Testosterone, estradiol, TSH and free T4
    • Liver, kidney, electrolytes, iron, hs-CRP and vitamin D

    เธฟ11,76415% offเธฟ9,999per person, one blood draw. Also available as an e-voucher to use later or give as a gift.Includes a doctor consultation to review your results.

    Book now

    Advanced Panel

    Everything in Essential, plus a fuller hormone, heart-risk and mineral picture.

    65
    • All 56 Essential biomarkers
    • Free testosterone, SHBG, LH and FSH
    • Cortisol and DHEA-S stress and adrenal hormones
    • Lp(a), homocysteine and magnesium

    เธฟ18,82215% offเธฟ15,999per person, one blood draw. Also available as an e-voucher to use later or give as a gift.Includes a doctor consultation to review your results.

    Book now
    +9 Strategic Biomarkers

    What the 9 extra markers add

    All nine are direct lab measurements, not calculations. Six fill out the hormone picture behind recovery, training load and stress; three add inherited heart risk, vascular health and a key mineral.

    6 Hormone Measurements

    Sex Hormones & Stress Axis

    Direct blood assays showing anabolic capacity, active hormone availability and how your body is handling stress.

    Free Testosterone Bioactive

    The unbound, biologically active fraction available immediately to muscle and tissues.

    SHBG Carrier Protein

    Sex hormone-binding globulin; regulates the balance between bound storage and active free hormones.

    LH Pituitary Signal

    Luteinizing hormone; the brain's signal that drives testosterone and estrogen production.

    FSH Pituitary Axis

    Follicle-stimulating hormone; monitors pituitary-gonadal feedback and reproductive health.

    DHEA-S Adrenal Reserve

    An adrenal hormone and building block for sex hormones; often tracked alongside cortisol for stress and recovery.

    Cortisol Stress Hormone

    The main stress hormone; a morning value puts sleep, stress and training load into context.

    3 Heart & Mineral Markers

    Inherited Risk, Vascular Health & Minerals

    Markers a standard check-up rarely includes, for long-term heart health and muscle function.

    Lp(a) Inherited Risk

    A cholesterol particle set mostly by your genes; one test shows a lifelong heart-risk factor.

    Homocysteine Vascular Health

    An amino acid linked to B-vitamin status and blood vessel health.

    Magnesium Muscle & Sleep Mineral

    Supports muscle and nerve function, energy production and recovery.

    ๐Ÿ’ก

    Clinical context: Both panels cover your complete foundational health markers (blood count, lipids and lipid ratios, insulin resistance, thyroid, liver, kidneys, iron and inflammation). The Advanced 65 adds the hormone, inherited heart-risk and mineral dimensions athletes and longevity seekers request most.

    Using a wearable?

    Bring your blood results into WHOOP and your other apps.

    WHOOP currently sells Advanced Labs testing only in the United States. Members elsewhere can upload their own lab results to the WHOOP app at no extra cost, so you can test in Thailand and still see your biomarkers next to your recovery, sleep and strain data.

    MedEx is an independent provider and is not affiliated with WHOOP. Upload availability depends on WHOOP's app and your membership; check the WHOOP app for current options.

    1. Test at MedExBook either panel at a branch or at home. Both use biomarkers WHOOP Advanced Labs supports.
    2. Get your reportYou receive your results as a report you can save and share.
    3. Upload itAdd the report in the WHOOP app, or in any health app that accepts lab uploads, then compare results with your daily data over time.

    Why test your blood

    Your wearable shows the what. Your blood shows the why.

    Athlete stretching outdoors with a subtle wellness graphic accent

    Train with numbers, not guesses

    See how hormones, iron and inflammation respond to your training load.

    Healthy woman relaxing in a pool with a subtle glowing wellness-tech halo

    Stay strong for years to come

    Track ApoB, Lp(a), HbA1c and insulin, the markers behind long-term heart and metabolic health.

    Person sleeping peacefully while wearing a fitness tracker

    Understand your sleep and recovery

    Cortisol, thyroid, iron and vitamin D help explain low sleep and recovery scores.

    Is this for you?

    Useful when training and recovery don't add up.

    Building a baseline

    Record where you stand before a new training block, race season or lifestyle change, so later results have something to compare against.

    Persistent fatigue

    Low energy or slow recovery can have many causes. Iron, blood count, thyroid and vitamin D are common places to start looking.

    Wearable users

    Pair what your wearable tracks every day with blood biomarkers WHOOP Advanced Labs supports, for a fuller picture.

    Heart and metabolic health

    ApoB, Lp(a), HbA1c and insulin give more context than a standard cholesterol check alone.

    Test by goal

    The biomarkers that matter for what you're training for.

    Health enthusiasts rarely test for one reason. Here's which markers in the panel speak to the goals people ask us about most.

    Endurance and energy

    Low iron stores are one of the most common reasons runners, cyclists and triathletes feel flat, especially women and plant-based athletes.

    Ferritin, iron, TIBC, iron saturation, hemoglobin, hematocrit, RDW, vitamin D, TSH

    Strength and muscle

    Hormones drive how well you build and keep muscle. Free testosterone and SHBG show how much testosterone your body can actually use.

    Testosterone, free testosterone, SHBG, estradiol, LH, cortisol, DHEA-S, creatinine Advanced 65 for full hormones

    Recovery and overtraining

    When sleep scores drop and heart rate variability stays low, blood markers help separate hard training from a deeper problem.

    hs-CRP, cortisol, white cell count and differential, AST, ALT, ferritin, TSH

    Metabolic health and body composition

    Insulin often rises years before fasting glucose does. Tracking both gives an earlier signal than a sugar test alone.

    Fasting glucose, HbA1c, insulin, HOMA-IR, triglycerides, cholesterol/HDL ratio All in both panels

    Heart health and longevity

    ApoB and Lp(a) are the markers preventive cardiologists focus on, and neither is part of a standard cholesterol check.

    ApoB, Lp(a), LDL, HDL, non-HDL cholesterol, triglycerides, homocysteine, hs-CRP Lp(a) and homocysteine in Advanced 65

    Women's health and hormones

    Cycle changes, low energy and under-fuelling show up in hormones and iron. The Advanced 65 panel adds LH, FSH, free testosterone, SHBG and DHEA-S.

    Estradiol, LH, FSH, testosterone, SHBG, DHEA-S, TSH, free T4, ferritin, vitamin D

    Inside the panel

    Seven categories, one report.

    Switch between panels to see what changes. Markers highlighted in orange are only in the Advanced 65 panel.

    Category Biomarkers included Count
    Total Complete panel 65

    Lymphocytes, eosinophils and basophils are counted as two biomarkers each (absolute count and percentage); neutrophils and monocytes are counted once, as a percentage. Some items, such as globulin, the albumin/globulin ratio, the BUN/creatinine ratio, eGFR, HOMA-IR, non-HDL cholesterol and the cholesterol/HDL ratio, are calculated from other results on the same report.

    Biomarker finder

    Search all 65 biomarkers.

    Find a marker to see what it measures and which panel includes it.

      Compared with a routine check-up

      What a standard check-up often misses.

      A routine annual check-up usually covers blood count, sugar, cholesterol, liver and kidneys. That's a useful screen, but it leaves out the markers active people ask about most.

      Biomarker Why it matters Routine check-up Essential 56 Advanced 65
      ApoB Counts cholesterol-carrying particles; a stronger heart-risk signal than LDL alone Rarely Included Included
      Lp(a) Inherited heart-risk factor that diet and exercise barely change Rarely Not included Included
      Fasting insulin Flags insulin resistance before blood sugar rises Rarely Included Included
      HOMA-IR Insulin resistance score from glucose and insulin Rarely Included Included
      hs-CRP Low-grade inflammation linked to recovery and heart risk Sometimes Included Included
      Ferritin and iron studies Iron stores behind fatigue and poor endurance Sometimes Included Included
      Vitamin D Bone, muscle and immune health Sometimes Included Included
      Cortisol Stress hormone that responds to training load and sleep Rarely Not included Included
      Testosterone, free testosterone, SHBG Muscle, energy, libido and recovery in men and women Rarely Total testosterone only Included
      Homocysteine Linked to B-vitamin status and blood vessel health Rarely Not included Included

      "Routine check-up" describes what basic annual packages commonly include; exact contents vary by clinic.

      Popular add-ons

      Want to go further? Ask about adding these when you book. Availability and pricing are confirmed by the team.

      • Vitamin B12
      • Folate
      • Free T3
      • Thyroid antibodies (anti-TPO)
      • Creatine kinase (CK)
      • GGT
      • Uric acid
      • PSA (men over 40)

      How it works

      From booking to results.

      1. Book with MedEx

        Choose Essential 56 or Advanced 65, then pick a MedEx clinic or ask about collection at home or your hotel.

      2. Give one blood sample

        A trained professional takes a routine blood draw from your arm. It takes a few minutes.

      3. Review your report

        Results are grouped by category with reference ranges. Go through your results with a MedEx doctor, included in your panel.

      Preparing for your test? See how to time your blood test around training.

      Get results you can trust

      Time your blood test around training.

      Exercise, food and time of day all move blood results. These habits make one test comparable with the next.

      Before your test

      • Rest 24โ€“48 hours from hard sessions. Long runs, races and heavy lifting can temporarily raise AST, ALT, creatinine and hs-CRP and change cortisol.
      • Fast 8โ€“12 hours. Water is fine. Glucose, insulin, triglycerides and HOMA-IR need a fasting sample.
      • Book an early slot. Cortisol and testosterone peak in the morning, so test between 6 and 10 AM each time.
      • Mention supplements. High-dose biotin can interfere with some hormone and thyroid tests; ask whether to pause it for a few days first.
      • Note your cycle. For estradiol, LH and FSH, record your cycle day. Many clinicians prefer days 2โ€“5 for a baseline.
      • Test when well. A cold or infection raises white cells, hs-CRP and ferritin. Reschedule if you're unwell.

      How often to retest

      First test
      Your baseline. Everything later is compared against it.
      After 8โ€“12 weeks
      When you change training, diet or supplements. HbA1c and iron stores take about three months to show a change.
      Every 6 months
      A common rhythm to track trends once things are stable, or before and after a training block.
      Once
      Lp(a) is mostly inherited, so many guidelines suggest measuring it at least once in adulthood.

      Reference range or optimal range?

      Your report shows each result against the laboratory's reference range, the range found in most healthy people. Many performance and longevity services also talk about "optimal" ranges, which are narrower targets. A result inside the reference range can still be worth improving, and one slightly outside it isn't always a problem. Review your results, and any targets you want to aim for, with your MedEx doctor.

      Set the right expectation

      What a biomarker panel can and can't tell you.

      This panel can help

      • Give you a baseline across seven areas of health
      • Flag results outside the reference range worth discussing
      • Track changes when you retest after training or lifestyle changes
      • Add blood data to what your wearable already tracks

      It can't do alone

      • Diagnose a condition without a clinical assessment
      • Explain every cause of fatigue or poor performance
      • Replace advice from your doctor about medicines or treatment
      • Show changes that happen between tests

      Feeling unwell now? Chest pain, shortness of breath, fainting or sudden severe symptoms need urgent medical care, not a scheduled blood test.

      Book now or buy an e-voucher

      Reserve your panel.

      Book a time at a branch or at home, or buy an e-voucher to use later or give as a gift. The MedEx team confirms every request by phone or email.

      • Book now โ€” Free home collectionChoose a branch or home collection and a preferred date. We confirm your appointment and preparation steps.
      • Buy e-voucherWe send a secure payment link, then your e-voucher by email. Use it at any branch when it suits you.

      Prefer to talk? Call 02-544-0001 (24/7) or message us on LINE or WhatsApp.

      Biomarker guide

      The markers health enthusiasts ask about most.

      Short, plain answers to the biomarkers people search for before booking.

      What is ApoB?

      Apolipoprotein B sits on every particle that can carry cholesterol into artery walls, so it counts those particles directly. Two people with the same LDL can have very different ApoB, which is why preventive cardiologists increasingly use it.

      What is Lp(a)?

      Lipoprotein(a) is a cholesterol particle whose level is set mostly by your genes. A high result raises long-term heart risk and changes how aggressively other risks are managed. Because it barely changes, one test is often enough.

      What does HOMA-IR measure?

      HOMA-IR combines fasting glucose and fasting insulin into one score for insulin resistance. Higher scores mean your body needs more insulin to control blood sugar, often years before glucose or HbA1c look abnormal.

      Why test ferritin?

      Ferritin reflects your iron stores. Low ferritin can cause fatigue and poorer endurance even when hemoglobin is normal. It also rises with inflammation, so it's best read alongside hs-CRP.

      What does hs-CRP show?

      High-sensitivity C-reactive protein detects low-grade inflammation. It rises after illness or a very hard session, so a single high result is worth repeating after rest before drawing conclusions.

      Free vs total testosterone

      Total testosterone is everything in your blood; free testosterone is the small part not bound to proteins and available to tissues. SHBG decides the split, which is why the Advanced 65 panel measures all three.

      Is HbA1c better than fasting glucose?

      They answer different questions. Fasting glucose is a snapshot of one morning; HbA1c reflects average blood sugar over about three months. Insulin adds a third view of how hard your body works to keep sugar steady.

      Why check cortisol?

      Cortisol follows a daily rhythm, highest in the morning. A morning value helps put stress, sleep and training load into context, but one reading is a snapshot rather than a full picture of your stress response.

      Frequently asked questions

      Before you book

      Can I get a WHOOP Advanced Labs test in Thailand?

      WHOOP currently sells Advanced Labs testing through its app only in the United States. Members in other countries can upload their own lab results to the WHOOP app at no extra cost. Both MedEx panels are built around biomarkers WHOOP Advanced Labs supports, so you can test in Bangkok or Chiang Mai and upload your report. MedEx is independent and not affiliated with WHOOP.

      How much does the performance blood test cost?

      The Essential 56 panel costs เธฟ9,999 (15% off เธฟ11,764) and the Advanced 65 panel costs เธฟ15,999 (15% off เธฟ18,822) per person. Book with a friend and you each get an extra 10% off: เธฟ8,999 or เธฟ14,399. Both prices cover one blood draw at a branch. Home and hotel collection is free for both panels. Both panels can also be bought as e-vouchers.

      Is a doctor consultation included?

      Yes. Both panels include a consultation with a MedEx doctor to go through your results, flag anything worth following up and answer your questions.

      How does the bring-a-friend discount work?

      When you book together with a friend, you each get an extra 10% off the discounted price. Tick "I'm bringing a friend" in the booking form and add your friend's details. The discount is applied when MedEx confirms your booking.

      Which panel should I choose?

      Essential 56 covers the core areas most people want to check, including testosterone, thyroid (TSH and free T4), the HOMA-IR insulin resistance score and lipid ratios. Choose Advanced 65 if you also want a fuller hormone picture (free testosterone, SHBG, LH, FSH, DHEA-S and cortisol), inherited heart risk (Lp(a)), homocysteine and magnesium. If you're unsure, ask MedEx or your clinician.

      What does "aligned with WHOOP Advanced Labs-supported biomarkers" mean?

      The panels are built around biomarkers that WHOOP Advanced Labs supports. Ask the MedEx team how to use your results alongside your WHOOP data.

      How does the e-voucher work?

      Buy the panel now and use it later at any MedEx branch or for home collection. After you send your request, MedEx sends a secure payment link and then your e-voucher by email. You can buy it as a gift by adding the recipient's name and email. Ask the team about validity and refund terms when you buy.

      Do I need to fast?

      Fasting is usually recommended because glucose, insulin, triglycerides and HOMA-IR are affected by food. MedEx will confirm the fasting time when you book. Water is normally fine.

      Are the hormone results useful for women?

      Yes. Estradiol, LH, FSH, testosterone and SHBG are relevant for women too, but they vary through the menstrual cycle. Mention your cycle day, contraception or hormone therapy when you book so results can be read correctly.

      Can supplements affect my results?

      Some can. Biotin can interfere with certain hormone and thyroid tests, and iron or vitamin D supplements change those results. Tell the team what you take before your blood draw.

      Where can the sample be collected?

      At our branches in Bangkok (Sukhumvit 13 and Phra Khanong) or Chiang Mai, or at your home or hotel. Home and hotel collection is free.

      How long until I get my report?

      Most results are ready within 24โ€“48 hours of your blood draw. You'll get your report by email as a PDF you can save, share or upload to WHOOP.

      Is this a good longevity blood test?

      Both panels cover the core markers used in longevity and preventive health: ApoB, HbA1c, fasting insulin, HOMA-IR, hs-CRP, vitamin D, and liver and kidney function. Advanced 65 adds Lp(a) and homocysteine. They don't include genetic testing or a biological age score.

      Can tourists and expats book?

      Yes. Book at a branch in Bangkok or Chiang Mai, or choose collection at your hotel or home. Call the 24/7 line on +66 2 544 0001 or message us on LINE or WhatsApp.

      Can I add vitamin B12 or extra thyroid tests?

      Yes, ask when you book. Free T4 is already in both panels, and magnesium and DHEA-S are in Advanced 65. Popular add-ons include vitamin B12, folate, free T3, thyroid antibodies (anti-TPO), creatine kinase, GGT, uric acid and PSA for men over 40. The team confirms availability and price.

      How often should I retest?

      Retest 8 to 12 weeks after changing training, diet or supplements, then every 6 months to track trends. Lp(a) usually needs testing only once. Your clinician can suggest what makes sense for you.

      Book the panel that fits your goals.

      Book a visit at your nearest branch or at home, or buy an e-voucher to use later or give as a gift.

      Book now Call 02-544-0001 (24/7)
      Advanced 65เธฟ18,822 เธฟ15,999
      Book now

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      From BTS Nana

      Walking ยท ~5 mins

      1
      Exit BTS Nana Station via Exit 3.
      2
      Walk along Sukhumvit Road heading east (towards Asok) for approximately 300 m.
      3
      Turn right into Soi Sukhumvit 13. Walk straight for about 150 m.
      4
      The Trendy Office Building will be on your left. Take the stairs or elevator to Floor 1A (one level above ground floor).
      ๐Ÿฅ MedEx Neo Clinic โ€” Floor 1A, The Trendy Office Building, Soi Sukhumvit 13, Watthana.

      From BTS Asok

      Walking ยท ~7 mins

      1
      Exit BTS Asok Station via Exit 1 onto Sukhumvit Road.
      2
      Walk west along Sukhumvit Road (towards Nana) for approximately 350 m.
      3
      Turn left into Soi Sukhumvit 13 and continue straight for about 150 m.
      4
      The Trendy Office Building will be on your left. Go to Floor 1A (one level above ground floor).
      ๐Ÿฅ MedEx Neo Clinic โ€” Floor 1A, The Trendy Office Building, Soi Sukhumvit 13, Watthana.

      From MRT Sukhumvit

      Walking ยท ~8 mins

      1
      Exit MRT Sukhumvit Station via Exit 3.
      2
      Head north towards Sukhumvit Road and turn left (westbound) for approximately 400 m.
      3
      Turn left into Soi Sukhumvit 13 and walk straight for about 150 m.
      4
      The Trendy Office Building will be on your left. Take the stairs or elevator to Floor 1A.
      ๐Ÿฅ MedEx Neo Clinic โ€” Floor 1A, The Trendy Office Building, Soi Sukhumvit 13, Watthana.

      From BTS Phra Khanong

      Walking ยท ~3 mins

      1
      Exit BTS Phra Khanong Station via Exit 3.
      2
      Walk straight (northbound) along the main road for approximately 100 m.
      3
      Look for Taisin Square on your right. Enter the complex and head to Building 4, Middle Unit.
      4
      MedEx Neo Clinic is on the Ground Floor at 1521/4 Taisin Square.
      ๐Ÿฅ MedEx Neo Clinic (Phra Khanong Branch) โ€” Ground Floor, Building 4, 1521/4 Taisin Square, Phra Khanong Nuea, Watthana.

      From BTS Saphan Taksin

      Taxi / Grab ยท ~10 mins

      1
      Exit BTS Saphan Taksin Station and take a taxi or Grab towards Bang Kho Laem.
      2
      Head south along Charoen Krung Road, then turn into Soi Charoen Rat 10.
      3
      Look for the General Science Enterprise Building at No. 3 Soi Charoen Rat 10 on the left.
      4
      Take the elevator or stairs to the 3rd Floor. MedEx Diagnostics is straight ahead.
      ๐Ÿ”ฌ MedEx Diagnostics Lab โ€” 3rd Floor, General Science Enterprise, 3 Soi Charoen Rat 10, Bang Khlo, Bang Kho Laem, Bangkok 10120.

      From Bus Terminal 3

      Taxi / Songthaew ยท ~5 mins

      1
      Exit Chiang Mai Bus Terminal 3 (Arcade) at the main gate on Kaeo Nawarat Road.
      2
      Take a taxi, Grab, or red Songthaew heading south towards the Business Park area โ€” approximately 1.5 km.
      3
      Ask to be dropped at Business Park, 114/18 Mueang Chiang Mai. The building is visible from the main road.
      4
      Enter the Business Park complex. MedEx Neo Clinic (Chiang Mai) is located inside.
      ๐Ÿฅ MedEx Neo Clinic (Chiang Mai) โ€” Business Park, 114/18 Mueang Chiang Mai District, Chiang Mai 50000.

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      ยฉ 2020-26 MedEx Ventures Co., Ltd.

      MedEx Return and Refund Policy

      Last updated: June 30th, 2022

      If you’re dissatisfied with a purchase, We invite You to read our refund and return policy. The following conditions apply to any items or services that you bought from Us.

      Interpretation and Definitions

      1. Interpretation

      The meanings of words with the first letter capitalized are defined as follows. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

      2. Definitions

      For the purposes of this Refund and Return Policy:

      • Company (referred to as either โ€œthe Companyโ€, โ€œWeโ€, โ€œUsโ€ or โ€œOurโ€ in this Agreement) refers to MedEx Ventures Co., Ltd., 10-95/97 Trendy Building, 6th Floor, Soi Sukhumvit 13 Sukhumvit Road, Khlong Toei Nuea, Watthana, Bangkok 10110.
      • Service refers to the Website
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      3. Your Order Cancellation Rights

      You are entitled to cancel Your Order for Packages as per the following terms:

      3.1 If you cancel an Order before 4 PM (GMT+7) the next day after making the payment, you can receive an 80% refund. For example, if you want to cancel your reservation, for example, after making it on March 25th, 2022 at 10 AM; You may do so and receive an 80% refund if you notify the company before 4:00 PM on March 26th, 2022.

      3.2 If you cancel an Order before 4 PM (GMT+7) one day before the appointment date, you will receive a 50% refund. For example, if you scheduled a lab test for March 29th at 10 AM, you may cancel and receive a 50 percent refund if you notify the laboratory by 4 PM on March 28th, 2022.

      3.3 The refund is not allowed if you cancel the order after 4 PM (GMT+7) one day before the appointment date.

      3.4 In case the refund request time is both before 4 PM (GMT+7) the next day after making the payment and before 4 PM (GMT+7) one day before the appointment date, the condition for the latter will be applicable.

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      3.7 We cannot return payments made directly to our partner service. If you are dissatisfied with the service provided by our partners, please contact us at [email protected] with a statement of your issue. We will escalate the complaint to the provider in an attempt to address the problem and take necessary actions.

      Take note that the Company will request for cancellation reasons or other causes so we may improve our service.

      The deadline for canceling an Order for Goods is 7 days after you receive the product or at which a third party you have designated, who is not the carrier, takes possession of the goods delivered.

      To exercise Your right of cancellation, You must notify Us in writing. You can inform us of your decision by:

      4. Refund Timeframe

      We will refund You within 45-60 days from the appointment date for Packages or the day We receive the returned items in the case of Goods. We’ll use the same payment method as you used for your Order, and you may be charged additional fees as a result. Refunds are subject to the transaction and exchange fees.

      5. Returning Goods

      You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

      MedEx Ventures Co., Ltd, 10-95/97 Trendy Building, 6th Floor, Soi Sukhumvit 13 Sukhumvit Road, Khlong Toei Nuea, Watthana, Bangkok 10110

      We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

      6. Gifts

      If the Goods were marked as a gift when purchased and then shipped directly to you, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

      If the Goods werenโ€™t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

      7. Conditions for Returns

      For the Goods to be eligible for a return, please make sure that:

      • The Goods are in the original packaging and not used or damaged
      • The Goods must have the receipt or proof of purchase

      The following Goods cannot be returned:

      • The supply of Goods made to Your specifications or clearly personalized.
      • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
      • The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
      • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

      We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

      Contact Us

      If you have any questions about our Returns and Refunds Policy, please contact us:

      • By email: [email protected]
      • By visiting this page on our website: https://medex.co.th/contact
      • By phone number: +66023284866
      • By mail: MedEx Ventures Co., Ltd, 10-95/97 Trendy Building, 6th Floor, Soi Sukhumvit 13 Sukhumvit Road, Khlong Toei Nuea, Watthana, Bangkok 10110
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