Booking, payment and results
How do I receive results?
We send the results via email directly. To adhere to Personal Data Protection Act (PDPA), you may be required to reconfirm your email address or sign a consent form to release your results to third-party, if that is necessary.
How do I make payment?
You can make payment by credit card (local debit cards are accepted) on Checkout Page. If your payment fails, please reach us at
[email protected] and we will promptly assist you. Payments over the counter are accepted at some providers.
Is home test available?
Home test is available. Our medical team can come and collect lab sample at your address within Bangkok and neighboring provinces.
What are the opening hours for blood tests and sample collection at MedEx?
MedEx Neo Clinic at Sukhumvit 13 is open every day from 6:00 AM to 10:00 PM. Blood sample collection is available throughout these hours, including weekends.
Do I need to fast before having a blood test?
Fasting requirements depend on the test you choose. Some blood tests require fasting or special preparation, while others do not. Contact the MedEx team before your visit to confirm the preparation instructions for your tests.
Can I change the booking name?
The booking cannot be transferred to another person after the confirmation is issued.
Can I cancel my appointment?
Appointment can be canceled as per our Return and Refund Policy. By making an appointment you agree to the policy and Terms of Use of our website.
Do I need an appointment for a blood test at MedEx Bangkok?
No. Walk-in blood tests and blood sample collection are available at MedEx Neo Clinic, Sukhumvit 13, Bangkok, daily from 6:00 AM to 10:00 PM. For specialized tests, we recommend contacting our team beforehand to confirm availability and preparation requirements.
Where can I get a walk-in blood test near BTS Nana or Asok?
Visit MedEx Neo Clinic at The Trendy Office Building, Floor 1A, Sukhumvit Soi 13, Watthana, Bangkok 10110. The clinic is conveniently located near BTS Nana, BTS Asok and MRT Sukhumvit. Walk-in blood tests are available daily.
Checkup packages and programs
Which package includes genetic testing?
Genetic screening starts at Premium (฿49,999) with a hereditary carrier panel that reads 14 genes linked to 12 recessive conditions — the essentials most families want on record. Supreme (฿149,999) extends this to an expanded panel covering 165 genes / 173 conditions and adds proteomic disease-risk prediction (7,000 proteins) — analysis that can flag cardiovascular, metabolic and neurodegenerative disease years before symptoms appear. Elite (฿299,999) is the deepest tier: a hereditary cancer panel covering 74–79 cancer-linked genes (BRCA1/2, Lynch syndrome, TP53 and more), Whole Exome Sequencing across all ~20,000 protein-coding genes, plus a 1,200+ gene full-spectrum carrier screen.
What is a proteomic disease-risk test — and how is it different from a genetic test?
Genetic testing reads the DNA you were born with. Proteomic testing measures roughly 7,000 protein biomarkers currently circulating in your blood — the proteins your body is actively making right now. Because protein levels shift as disease begins to develop, proteomic profiles can flag rising risk for cardiovascular disease, metabolic disorders and certain cancers years before conventional biomarkers move. Supreme and Elite both include this analysis. It complements — never replaces — the genetic panel: DNA tells you what you inherited, proteins tell you what your body is doing about it today.
Can I still walk in without booking?
Absolutely. MedEx Neo Clinic at Sukhumvit 13 is open 6 AM – 10 PM every day with no appointment needed for Essential tests and Diamond checkup. That said, Health Investment tiers (Premium / Supreme / Elite) involve coordinated imaging, specialist consultations and sample handling for genetic and proteomic work — so we ask you to pre-book those at least 24–48 hours ahead so we can prepare the full visit. Same-day walk-ins are still welcomed for standalone tests and Essential tiers.
What is the difference between Platinum and Elite?
Platinum (฿5,499) covers 27 tests — the essential annual baseline that every adult should have on file. Elite (฿299,999) covers 80+ tests spanning cardiovascular deep-dive, hereditary cancer panels (74–79 genes), Whole Exome Sequencing, proteomic disease-risk prediction, DEXA body composition, plus VIP suite access. Every tier in between adds specific depth: Diamond adds hormones and vitamins, Premium starts the genetic and imaging tier, Supreme adds proteomics and advanced cardiac imaging. Each level carries forward everything below it.
Do I need to fast before the visit?
Yes — for accurate results on glucose, lipids and insulin markers, we ask you to fast for 8–12 hours before your visit (water is fine). If you're on medications, take them as normal unless we've specifically told you otherwise. You'll receive your exact prep instructions when you book — including any tier-specific requirements for genetic sample collection, urine collection or stool sample kits.
How long does the visit take?
Platinum and Diamond visits usually take 45–60 minutes on-site including blood draw, vitals and doctor consultation. Premium takes about 90 minutes with additional imaging and specialist input. Supreme and Elite are half-day visits (2.5–4 hours) covering multiple imaging modalities, functional testing, specialist consultations and sample collection for genetic and proteomic panels. All Investment-tier visits include lunch or refreshments in the VIP area.
When do results come back?
Core blood work, urine and stool results are back within 48 hours, delivered by email in English with reference ranges. Imaging reports (US, X-ray, DEXA, echo) return within 24–72 hours. Genetic and proteomic results take longer because of the analysis depth involved — typically 4–6 weeks, sometimes up to 8 weeks for whole exome sequencing. Your final physician-reviewed report is compiled once all results are in.
Do I get to speak with a doctor?
Yes — every tier includes physician review. Platinum and above include in-person or teleconsult doctor consultation to walk through what your results mean. Supreme and Elite include specialist consultation (cardiology, endocrinology, or genetics counselling as relevant) plus concierge follow-up. Every report is signed off by a licensed physician before it reaches you — nothing is ever auto-generated.
Can you come to my home or hotel?
Yes — for Essential tiers (Platinum, Diamond) we offer nationwide home / hotel / office visits for a flat ฿750 fee. Hundreds of trained phlebotomists across 30+ Thai provinces means we can handle everything from a routine blood draw to more complex specimen collection at your location. Health Investment tiers (Premium / Supreme / Elite) require an in-clinic visit because they include imaging (US, X-ray, DEXA, echo) and specialist consultation that can't be done at home.
Do you accept insurance?
MedEx operates as a direct-pay clinic — we don't process insurance claims directly. Many international insurance plans (Cigna, Bupa, AXA, Allianz, William Russell, IMG) will reimburse preventive-health screening; we provide detailed itemised invoices with ICD codes that you can submit to your insurer. We accept credit card, cash, and bank transfer at the time of your visit.
What if something comes back abnormal?
Your physician review will clearly flag any findings that need attention and specify what the next step should be — additional testing, specialist referral, lifestyle intervention or medication. If specialist follow-up is needed, we can refer you to trusted specialists within our network at any of the MedEx clinics or partner hospitals. Health Investment tiers include a concierge team who will coordinate onward care and appointments for you.
How often should I do a check-up?
For most adults over 30 with no chronic conditions, an annual check-up (Platinum or Diamond) is appropriate. Higher-risk individuals (family history, existing conditions, over 45, or high-stress role) benefit from more depth — Premium or Supreme every 1–2 years. Genetic and proteomic testing is largely a one-time investment — your DNA doesn't change, and proteomic baselines typically only need re-testing every 3–5 years unless there's a specific reason to repeat.
Are results recognised outside Thailand?
Yes — all lab work is processed in ISO 15189-accredited labs, which is the international standard for medical laboratory quality. Reports are issued in English with international reference ranges, so they're accepted by physicians and insurers globally. Genetic and proteomic reports come from internationally-accredited genomic and functional-medicine laboratories and are formatted to be readable by physicians anywhere in the world.
I have a very specific concern — can you customise?
Absolutely. Beyond the standard tiers, we can build custom panels for specific concerns: longevity biomarkers, cognitive-decline screening, autoimmune workups, fertility screens, athlete performance panels, or executive wellness programs for corporate teams. Message us on WhatsApp with what you're trying to understand and we'll design the right combination of tests.
Can I book for my family or partner too?
Yes — we regularly handle family and partner bookings, including couples' check-ups and multi-generational health reviews. Group bookings (3+ people) qualify for a 10% discount on Platinum and Diamond tiers. For Health Investment tiers, we can coordinate same-day visits for couples with adjacent time slots and shared physician debrief if you'd like to review results together.
