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MedEx Ventures Co., Limited, operating as MedEx, places paramount importance on protecting your privacy and is dedicated to responsibly managing the collection, utilization, and disclosure of your personal data. Our commitment extends to handling and securing your information with accuracy and appropriateness. Understanding our processes for collecting, using, and safeguarding your personal data is essential.
The personal data collected by MedEx serves specific purposes and is acquired based on your consent. We prioritize the gathering of only necessary information, crucial for compliance with legal obligations, contractual agreements, or to provide services. Failure to provide certain personal data or grant consent may limit our ability to fulfill your requests or offer services effectively.
When enrolling for our Insurance services or interacting with MedEx, the following categories of personal data may be collected:
For any data collection requiring your consent according to legal requirements, MedEx will duly notify you and seek your explicit approval within the specified legal timeframes.
MedEx accumulates and gathers your personal data through various sources and methods:
Direct Data Provision: Your personal data is provided directly to or through MedEx via several means:
Certain MedEx services, such as Telemedicine Service, Health at Home Service, Lab Services at MedEx Neo Laboratory Clinic, MedEx Neo Clinic, and other health-related services, may require personal and health-related data for registration, appointment booking, or specific service purposes. In such cases, the terms of service elucidate the specific data processing activities. Upon subscription to these services, you will have the opportunity to review the terms and provide consent in accordance with relevant laws.
MedEx employs the personal data you provide during your interaction with our services to fulfill specific purposes and enrich your experience. The following outlines the varied objectives for which your personal data may be utilized:
Objectives Based on Other Lawful Bases
The Company utilizes your personal data based on lawful grounds aligned with MedEx’s legitimate objectives:
2.1 Contractual Compliance and Customer Relations
2.2 Compliance with Laws:
2.3 Legitimate Interests and Operational Needs:
2.4 Duties for Public Interests or Legal Authority:
2.5 Establishment and Contestation of Legal Claims:
Additionally, specific purposes not mentioned here will be explicitly communicated when requesting or utilizing your data. While you retain the choice to withhold certain information from MedEx, doing so might limit transactional capabilities or service provisions. For instance, it may hinder the initiation of insurance contracts or the delivery of related services.
MedEx is committed to notifying and seeking your consent if there’s an intention to use your personal data for purposes beyond those specified in this Privacy Policy or those directly related to it. This ensures compliance with applicable laws, regulations, and the Personal Data Protection Act, safeguarding your rights and privacy.
The Company places paramount importance on safeguarding your personal data. We’ve instituted stringent data security policies, limiting access solely to designated individuals—such as specific employees and agents—essential for providing our services. Those granted access to your personal data are obligated to maintain its confidentiality, ensuring its protection. We maintain comprehensive physical, electronic, and procedural safeguards aligned with regulatory standards to uphold the security of your personal data.
When engaging third-party entities, the Company enforces rigorous security, privacy, and confidentiality obligations to secure your personal data.
Regarding online and network security technology, the Company has implemented robust measures to prevent data breaches and ensure the safety of stored personal data. Your information is housed on secure networks, accessible only to authorized personnel. Our data security protocols align with internationally recognized standards utilized by financial institutions, incorporating advanced technologies and measures to thwart data theft. Furthermore, we continually test and enhance our information technology systems to uphold the highest security standards and protect your personal data.
MedEx is dedicated to maintaining the confidentiality of your personal data. However, under circumstances where authorized by applicable laws or deemed necessary for processing objectives as previously delineated, MedEx retains the right to disclose your personal data to external parties for the following reasons:
MedEx engages various entities such as companies, business partners, agents, subcontractors, and external service providers to facilitate its operational functions or support the provision of products and services. These functions include but are not limited to data analysis, credit card processing, information technology infrastructure, customer service platform development, satisfaction surveys, research, and customer relationship management, among others, as outlined in the section ‘Objectives of Collection and Use of Personal Data’. These may involve entities like National Digital ID Company Limited, cloud service providers, property valuation service providers, marketing service providers, document storage and destruction service providers, online social media providers, payment channel service providers, printing service providers, document/parcel delivery providers, concierge service providers, telecommunication operators, and IT technology support and security service providers.
Additionally, your personal data may be shared with third parties, including policyholders in group insurance, reinsurance companies, reinsurance brokers, other insurance entities, insurance intermediaries, financial institutions, financial advisors, investment advisors, auditors, legal advisors, tax advisors, credit rating companies, and other experts or advisors, all for the benefit of MedEx’s business operations.
MedEx may also disclose your personal data to any other relevant third party as outlined in this Policy. This may include individuals with whom you have transactional relationships (such as references, guarantors, mortgagors, or beneficiaries), financial institutions involved in your transactions, security issuers, securities registrars, fund managers, members of National Digital ID Company Limited, card schemes, universities, users of MedEx’s e-KYC services, and online social media providers, among others.
In disclosing personal data, MedEx ensures that adequate measures are taken to safeguard your information, and recipients process it in compliance with our directives without leveraging it for their own purposes. Such measures may involve the execution of appropriate contracts with these entities.
With your consent, MedEx may share your data with individuals or partners for the purpose of offering our products or services. You can refer to www.medex.co.th for lists of these individuals or partners, which may vary based on regular updates made by the Company
In addition to the previously mentioned purposes and as allowed by applicable law, MedEx may use your name and contact details for marketing initiatives. This includes sending promotional materials through various channels like postal mail, email, or other means, as well as conducting direct marketing to enhance the value of your experience as a MedEx customer. These activities encompass recommending relevant products and services, public relations efforts, promotional activities, and direct marketing related to our range of products and services.
The marketing materials may cover various fields such as insurance, pension, wealth management, investment, banking, financial services, medical treatment, healthcare, health information, employment, seminars, brand loyalty benefits, charity events, marketing events, competitions, lucky draws, and other activities in which you may express interest. For these purposes, MedEx may need to disclose your personal data to our personnel and partners, as required to facilitate these actions. The processing of your personal data in this context adheres strictly to the guidelines outlined in this Policy.
You have the option to opt-out of receiving marketing communications from us. However, please note that administrative communications directly related to the products or additional services we provide, such as premium payment notices and receipts, are not classified as marketing communications.
To opt-out of receiving marketing communications from MedEx:
Your rights, as outlined by law and this Policy, can be exercised, taking into account current provisions or those that may be revised in the future by the company. If you are under 20 years old or have limited legal capacity, you may authorize a parent, appointed guardian, or an authorized individual to act on your behalf to exercise these rights.
You have the right to withdraw previously given consent for the collection, use, and disclosure of your personal data by MedEx. This can be done at any time while your data is held by MedEx, unless legal restrictions or valid contracts prevent such withdrawal. Please note that this withdrawal might affect service provision, contract fulfillment, or access to information such as underwriting, insurance benefits, or service notifications. However, prior collection, use, and disclosure of your data remain unaffected by this withdrawal.
You have the right to access and obtain a copy of your personal data held by MedEx, along with details regarding its acquisition.
You may request your processed personal data to be provided in a readable format and transferable to other data controllers, if technically feasible.
You have the right to object to the collection, use, or disclosure of your personal data, unless there are compelling legal grounds overriding this right.
You can request MedEx to delete, destroy, or anonymize your personal data if it was collected illegitimately or is no longer necessary for the purposes outlined in this Policy.
You can request MedEx to suspend the use of your personal data while an investigation or rectification is in progress or when it is no longer necessary.
You have the right to rectify your personal data to ensure accuracy, completeness, and to prevent any misleading information.
If you believe that the handling of your data violates laws, you have the right to lodge a complaint with the relevant authorities.
Requests to exercise these rights will be processed within 30 days upon receipt. To exercise these rights, please contact us via:
MedEx may levy reasonable expenses for processing these rights in accordance with applicable laws. However, MedEx reserves the right not to proceed with requests under legal provisions.
MedEx reserves the right to amend this Privacy Policy at its discretion. This Policy can be accessed at www.medex.co.th/en/privacy-policy. In the event of any modifications to our Privacy Policy, we will either post a notification of these changes on our websites or send an email to the address provided in your account to keep you informed about the data we collect and utilize, as well as the circumstances under which we may disclose it. You can ascertain the latest revision date of the Privacy Policy by referring to the date provided at the bottom of the Policy. Your continued use of the websites or our services following any modifications to the Privacy Policy implies your acceptance of these changes. We recommend periodically reviewing our Privacy Policy to stay informed about our privacy practices.
MedEx regularly updates its Privacy Policy, and these updates will be published on our websites. The last update to this Privacy Policy was made on Dec 22nd, 2023.
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MedEx is a one-stop digital care navigation concierge backed by physical infrastructure, owning the patient experience and decentralizing the care continuum across Asia—integrating provider aggregation, satellite clinics, telemedicine, and at-home care.
MedEx is a one-stop digital care navigation concierge backed by physical infrastructure, owning the patient experience and decentralizing the care continuum across Asia—integrating provider aggregation, satellite clinics, telemedicine, and at-home care.
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